Frequently Asked Questions

Welcome to the Destiny Store FAQ page. Here you’ll find answers about our products, sizing, custom orders, payments, shipping, returns, and exchanges.

Products and Customization

What products does Destiny Store sell?

Destiny Store offers a wide selection of kilts, complete kilt outfits, kilt accessories, sporrans, jackets, Gothic clothing, leather apparel, winter wear, bushcraft anoraks, and historical-style jackets for men and women.

Are your products made by Destiny Store?

Yes. Many of our products are manufactured in our own production facilities in Sialkot, Pakistan, under strict quality-control standards.

Do you offer custom-made products?

Yes. Many kilts, jackets, anoraks, and clothing items can be made according to your measurements and selected design options.

Available customization may include:

• Waist and hip measurements
• Kilt length
• Sleeve length
• Jacket or coat length
• Fabric or tartan selection
• Hardware finish
• Colour and design details
• Additional accessories
• Customization options vary by product.

Does customization cost extra?

Standard customization is available on many products without an additional charge. Larger sizes, special designs, premium materials, rush production, and certain custom options may cost extra. Any additional charge will be displayed on the product page before checkout.

Can I request a design that is not shown on the website?

Yes. Contact us before ordering and send the details, measurements, reference pictures, or design instructions. We will confirm whether the requested design can be produced and advise you of any additional cost.

Will the finished product look exactly like the website image?

We make every effort to match the product photographs and selected options. However, slight variations in colour, tartan placement, leather texture, fur, hardware, or handmade finishing may occur because of screen settings and material differences.

Sizing and Measurements

How do I choose the correct kilt size?

Do not automatically use your jeans or trouser size. Measure around the exact area where you plan to wear the kilt.

Keep the measuring tape comfortably snug without pulling it too tightly, and stand naturally while taking the measurement.

What measurements are needed for a custom kilt?

Depending on the kilt design, we may require:

• Waist measurement
• Hip or seat measurement
• Fell measurement
• Kilt drop length

The drop length is measured from the position where the kilt will sit down to the desired position around the knee.

What is the standard kilt length?

A traditional kilt usually falls around the top or middle of the knee. However, you may select a shorter or longer length according to your preference and the options available on the product page.

How should I take my measurements?

Use a flexible measuring tape and ask another person to assist you whenever possible. Stand straight, do not hold your stomach in, and measure at least twice before submitting your order.

Please review our Kilt & Jacket Size Guide before ordering.

What should I do if I am between two sizes?

For standard-sized clothing, we generally recommend selecting the larger size. For made-to-measure products, provide your exact body measurements instead of choosing a general size.

Can you help me check my measurements?

Yes. You can send your measurements to our customer-service team before ordering. We will review them and help identify any measurements that appear unusual.

Please remember that customers are responsible for ensuring the measurements they provide are accurate.

Ordering and Payment

How do I place an order?

Choose your product, select the required size and customization options, enter any additional instructions, and add the item to your cart. Complete your shipping and payment information during checkout.

You will receive an order-confirmation email after your order has been successfully placed.

Can I add special instructions to my order?

Yes. Many product pages include an order-note or additional-instructions field. You may also contact us immediately after ordering and provide your order number with the required instructions.

What currency are orders processed in?

Orders are processed in US dollars. Any conversion into another currency is approximate and may vary according to your bank or payment provider’s exchange rate.

Is payment secure?

Yes. Destiny Store uses secure online payment processing. The available payment methods will be displayed during checkout.

When is my order confirmed?

Your order is confirmed after full payment has been received and an order-confirmation email has been issued.

Can I change or cancel my order?

Contact us in writing as soon as possible after placing your order. We will try to make the requested change, but changes or cancellations cannot be guaranteed after production or dispatch has started.

Custom-made and specially ordered products may not be cancelled once production has begun.

What should I do if I did not receive an order-confirmation email?

Check your spam or junk folder first. Also confirm that the email address entered during checkout was correct.

If you still cannot find the confirmation, contact us with your full name and payment details so we can locate the order.

Production and Shipping

How long does order preparation take?

Preparation time depends on the product.

Ready or standard products may be processed more quickly, while tailor-made, customized, or back-ordered products may require approximately three to four weeks before or as part of the delivery process.

How long does delivery take?

Estimated delivery times are:

• Express delivery: approximately 7–12 days
• Regular delivery: approximately 14–28 working days
• Tailor-made or customized orders: approximately 3–4 weeks

Delivery times are estimates and may vary depending on the destination, customs processing, product availability, and courier conditions.

Is rush delivery available?

Rush-order service is available for selected products. When offered, the rush option and its additional cost will appear on the product page.

Please contact us before ordering when you need an item for a specific event or date.

Which shipping companies do you use?

Depending on the destination and shipment, we may use DHL, FedEx, UPS, USPS, or EMS.

Do you ship internationally?

Yes. We ship orders to customers in many countries. Available delivery services and charges are calculated according to the destination, order contents, and shipment weight.

How are shipping charges calculated?

Shipping charges are generally calculated using the total weight of the products and packaging, along with the destination and selected delivery service.

Do you offer free shipping?

Free delivery may be available on orders over US$500. Any applicable shipping offer will be shown during checkout.

Will I receive a tracking number?

Yes. Once your parcel has been dispatched, tracking information will be sent to your email address.

You may also be able to view tracking information by signing in to your account and opening the relevant order.

What should I do if I cannot find my tracking email?

Check your spam or junk folder. You can also sign in to your Destiny Store account and view the order details.

Contact us with your order number if tracking information is still unavailable.

Do you deliver to PO boxes?

No. We are generally unable to deliver to PO boxes because insured shipments require a physical delivery address and may require a signature.

Will I have to pay customs duties or import taxes?

Destiny Store does not add customs duties or destination-country taxes. However, your local customs authority may charge import duties, taxes, brokerage fees, or other charges.

These charges are the customer’s responsibility and are determined by the laws of the destination country.

What happens if my order is delayed?

Courier delays, customs inspections, weather conditions, public holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Contact us with your order number if the tracking has not updated for an extended period.

Returns, Exchanges, and Refunds

What is your return policy?

We accept eligible unworn, unwashed, unused, or defective merchandise returned within 30 days of delivery.

Products must be returned in their original condition and packaging, with all applicable tags, labels, and accessories attached.

How do I request a return?

Email sales@d-store.co before sending anything back.

Include:

• Your order number The product you wish to return
• The reason for the return
• Clear photographs if the item is damaged, defective, or incorrect
• Our support team will review the request and provide return instructions.

Can I return a custom-made product?

Custom-made, specially sized, personalized, and special-order products are generally non-refundable and non-exchangeable.

An exception may be considered when the product has a confirmed manufacturing defect or when an incorrect item was supplied.

Who pays for return shipping?

Customers are normally responsible for return-shipping costs and for ensuring that the parcel reaches us safely.

When a confirmed defective or incorrect item has been supplied, we will advise you about the available resolution.

How should I send a return?

Use a reliable, insured, and trackable courier service. Keep the shipping receipt and tracking number until the return has been completed.

Mark the parcel and customs documents as “Returned Goods” where appropriate to help avoid unnecessary customs charges.

Can I exchange an item for another size or colour?

Most eligible standard-sized items can be exchanged for another available size or colour.

Custom-made and specially sized products cannot normally be exchanged unless a manufacturing fault is confirmed.

How long does an exchange take?

After the returned product reaches us and passes inspection, replacement items are normally dispatched within approximately 7–10 days. Delivery time will then depend on the courier service and destination.

When will I receive my refund?

Approved refunds are normally processed within seven days after the returned product has been received and inspected.

The time required for the payment to appear in your account may depend on your bank or payment provider.

How will my refund be issued?

Refunds are issued through the original payment method used for the order.

Are original shipping charges refundable?

No. Original shipping charges are generally non-refundable unless otherwise agreed because of an incorrect or defective item.

What happens if I receive a damaged, defective, or incorrect item?

Contact us promptly and provide your order number, a description of the issue, and clear photographs of the product and packaging.

Do not return the item before receiving instructions from our support team.

Account and Customer Support

Do I need an account to place an order?

Account requirements may depend on the checkout options available. Creating an account makes it easier to view your order history, saved addresses, wishlist, and tracking information.

How can I contact Destiny Store?

For general inquiries: info@d-store.co
For orders and returns: sales@d-store.co
For complaints: admin@d-store.co
WhatsApp or telephone: +92 333 875 9807

You may also use the Contact Us form on our website.

What information should I include when contacting customer service?

Please include your full name, order number, email address used for the order, and a clear explanation of your question or problem.

Photographs are helpful when contacting us about a damaged, defective, incorrect, or poorly fitting item.

How quickly will you respond?

We aim to respond as quickly as possible. Return and order-related requests are generally reviewed within approximately 48 hours.

Additional Information

This FAQ provides a general summary of our services and policies. Product-specific options and the full Shipping, Returns and Exchanges, Privacy, and Terms and Conditions pages will apply to your order.